Terms and conditions

Company: REFRESH MARKETING S.R.L. , with CIF: RO40920025, registered at the Argeș Trade Register, under number: J03/1062/2019, with registered office in Com. Vedea, Sat. Dincani, nr. 65, Jud. Arges, point of business, Str. Gavenii, Nr. 39, et. 1, we provide our services to you subject to the following conditions. Also these terms always apply when you use or place an order through our website providing important information for you as a buyer. Therefore, please read them carefully.

Refresh Marketing is located in and subject to the laws of the Romania. We reserve the right to cancel any order received that may be considered suspicious in nature (such as unauthorized/fraudulent payments etc.). Orders similarly paid will be refunded and goods will not be delivered.

Refunds will not be issued on the basis of a technical failure of a game or software, failure to meet the minimum requirements to run the game on your computer or lack of enjoyment while playing the game. No refund or replacement can be offered once the key (code) has been activated. No refund or replacement can be given once the key (code) has been sent to you.

All products sold by the Refresh Marketing online shop, except those delivered digitally, benefit from warranty conditions in accordance with the legislation in force and the commercial conditions of manufacturers and distributors, all products being new and delivered in original packaging.

Products delivered in digital mode do not benefit from this warranty, since their value is considered to have been realized at the moment of transmission / receipt by email of the activation code of the product license.

In accordance with the provisions of GEO 34/2014 on consumer rights, which regulates the possibility offered to the customer to return the products within 14 days, without giving any reason for this decision, the products delivered in the packaging may be returned and the payment fully refunded to the customer who returns the products in the original, unopened packaging, the cost of return transportation of the product falling on the customer, digital delivery products are not covered by this guarantee.

The Provider assumes no liability in cases due to the negligence of users in the management of their data (e.g. in case of misuse of password, user account, provision of incorrect or incomplete information) or in case of use of the products/services for purposes other than the one for which they were designed, such as attempting to activate the codes on platforms other than the ones for which they were purchased, or attempting to activate the license codes on a greater number of devices than the one provided in the respective purchased package, or in any case similar to it.

At the same time, we do not assume any responsibility for situations in which the user publishes his/her address or any other personal data, on his/her own initiative, through public messages, on various websites on the Internet.

We are also not liable for any damage caused to users by attacks on them over the Internet that are intended to steal or vandalize data and that could result in the disclosure or compromise of their login data to their accounts on this website, their email accounts or even their computers, and that could have the ultimate effect of restricting their access to or ability to use digital products or licenses purchased from us.

User hereby agrees to comply with the following obligations including but not limited to:

• Submit accurate and complete identification data when creating an account to purchase digital products from the site.
• The use of valid, own means of payment, not being allowed the use of means of payment belonging to other persons (debit or credit bank cards) without their prior consent, the provider reserving the right to cancel any transaction in case of suspected fraud in the use of means of payment.
• The purchaser may be any natural person over the age of 18 acting on his or her own behalf or on behalf of a person or legal entity, who creates an account on the website and places an order, and who is financially responsible for all transactions carried out on his or her account or in his or her name.

Access in order to place an order is permitted to any user or purchaser.

For justified reasons Refresh Marketing reserves the right to restrict the access of the user or the buyer to place an order and/or to some of the accepted payment methods, if it considers that, based on the conduct or activity of the user or the buyer on the website, his/her actions could in any way harm Refresh Marketing. In any of these cases, the user or buyer can contact us via the contact form or by email, in order to be informed of the reasons that have led to the aforementioned measures being applied.

Communication with the seller can be made through direct interaction with the seller or through the addresses mentioned in the contact section of this website. The seller is free to handle the information received without having to justify it.

In the event of an unusually high volume of traffic coming from an internet network, Refresh Marketing reserves the right to ask users or buyers to manually enter captcha validation codes in order to protect the information on the site.

Refresh Marketing may publish on the website information about Goods and/or Services and/or promotions practiced by it or by any other third party with which Refresh Marketing has concluded partnership agreements, in a certain period of time and within the limit of available stock.

All rates for Goods and/or Services presented on the website are expressed in lei (RON) and do include VAT.

The Seller is not/cannot be held responsible for any other additional costs incurred by the Buyer, including but not limited to currency conversion fees applied by the issuing bank of the Buyer’s card, in case the currency of issue of the card differs from RON. Responsibility for such action is borne solely by the buyer.

Disputes: Any dispute arising between you (Customers) and us (Company) will be settled amicably. In the event of failure to settle the conflict amicably, the jurisdiction lies with the courts of Pitesti.

With Sincerely,
Refresh Marketing SRL Team